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November 2008

This Week

Life’s daily luxuries were once purchased with little thought to the future. A cappuccino here, a smoothie there. A pricey cereal bar or a slab of super-premium organic chocolate (70% cocoa content, of course) were, until recently, all part of a day’s spending for a large swathe of British consumers. Some ground-breaking and wallet-emptying new brands grew out of this Arcadian era as people became blasé about looking after the pennies. After all, the pounds were taking care of themselves in grand style, multiplying like the ten times table as house prices rocketed.

Microsoft surprised many with its appointment of Ashley Highfield as UK managing director and vice-president of consumer and online (MW.co.uk November 10). Anxious to reinvent its search offering, Microsoft has turned to the man who launched the iPlayer, but, while content may be his forte, Highfield’s knowledge of sales and marketing remains questionable, according to experts.

After my article last month (“Are media agencies heading in the right direction?” MW October 16), one or two media chiefs told me I was being much too gloomy. They gave me several reasons why. That media agencies are now overwhelmingly the most significant profit generators of their parent agency groups – and the key media people have the salaries and significant incentives to illustrate this.
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