Cover Story

Polar bear

Keeping your cool

17 May 2012 | By Michael Barnett

How cult brands can go mainstream without alienating customers.

Secret Marketer

The Secret Marketer: 'Marketers are responsible for the whole customer journey'

17 May 2012

‘I’m sorry, but ‘10 days’ to reply may have been acceptable in the paper…

Ruth Mortimer

Get involved in the talent conversation

17 May 2012 | By Ruth Mortimer

‘When someone leaves you are not just losing a good person; you are losing a talent conversation - someone who talks to…

Mark Ritson

The three stooges of marketing theory

17 May 2012 | By Mark Ritson

‘Simply recording the fact that 23% of the sample thought your brand was a squid is not the point…’

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Top Jobs

Honda

Is your customer data firing on all cylinders?

17 May 2012 | By Matthew Valentine

A ready stream of customer data is one thing, but being geared up to apply that insight at an increasingly personal level and fuel a brand’s growth is another, finds Matthew Valentine.

Go Compare

A better deal is no comparison to good service

17 May 2012 | By Morag Cuddeford-Jones

Price comparison websites and word of mouth recommendations are increasing the chances of consumers changing brands to save money - but not at the expense of a good customer experience.

David Roman Lenovo

Business giant builds a global consumer brand

17 May 2012 | By Lucy Handley

Lenovo might have the second-largest share of the global PC market, but chief marketing officer David Roman tells Lucy Handley why the international technology business is working to increase its brand awareness.

Polar bear

Keeping your cool

17 May 2012 | By Michael Barnett

How cult brands can go mainstream without alienating customers.

> Click here for more Trends

Job of the Week

The future is bright for NFC technology

Thu, 17 May 2012

I read Michael Barnett’s article ‘M-commerce moves into the mainstream’ (mwlinks.co.uk/mcommerce) with interest. While I was unsurprised that only 4% of consumers had used their mobile to pay for something at the checkout to date, I agree with Paul Griffiths that the future for near field communication and the mobile wallet is bright. NFC technology offers both consumers and marketers ...

Is celebrity content in our campaigns of real value?

17 May 2012

News of the latest Marks & Spencer campaign featuring Joanna Lumley (mwlinks.co.uk/GreenBehaviour) raised a debate in the Summersault office over the value of celebrity content in campaigns and publications.

Web comment: The dying art of grammar

17 May 2012

The Secret Marketer highlighted a possible generation gap in the importance of good grammar and style in internal and external communications in a recent column. Find the article here www.mwlinks.co.uk/SMGrammar and comment extracts below.