Asda must up social media game to quell 'sexist' row

Asda has been at the centre of a sexism row this week after viewers of its latest Christmas ad - featuring a mum preparing her family for 25 December while her idle partner looks on or gets it wrong - took to social media and even formally complained to the advertising watchdog that the spot reinforced negative gender stereotypes.

Lara O'Reilly

Mumsnet told Marketing Week that the ad was the subject of more than 1,000 posts on its forums in less than 24 hours after its launch earlier this week and even today (9 November) Twitter users are still debating whether the ad is sexist or not.

To its credit, on Asda’s own social media pages, the response from its fans and followers have been positive on the whole. The ad has received more than 23,000 likes on its Facebook page and attracted comments such as “At last! An advert that’s REAL!” and “Did Asda have a hidden camera at my house last year!!!! So bloody true!!”.

While the majority of its own community is largely in support of the ad (80 per cent of its customers are mums, Asda claims), elsewhere on social media the fires are being stoked by offended individuals and campaign groups.

Fathers4Justice is encouraging its supporters to complain about the ad directly to the Advertising Standards Authority - which may have driven the sharp acceleration in official complaints, which currently stands at 160, from just 24 on Tuesday. The campaign group is also preparing to stage sit-in protests at Asda stores next week to raise the profile of their quest to get the ad off the air.

Meanwhile, as the action against the supermarket is heating up, Asda’s most recent Facebook page posts include a shot of Jedward “cooking”, a tempting picture of its new Tart au Chocolat and a post extolling the virtues of sausages. Its last three tweets are about a special offer on Baileys, a George at Asda competition and a re-appearance of the tart.

It’s as if nothing had happened.

The problem for Asda is that something has happened this week and it could escalate into a major issue. The volume of complaints to the ASA in the short amount of time has led to the advertising watchdog launching a formal investigation. That investigation could potentially result in the ad being banned from broadcast in the most lucrative shopping period for the supermarket.

Asda is issuing a statement to members of press who request it, which apologises for any offence caused to mums and dads. However, that statement is nowhere to be found on its press site or social media platforms.

While it could be argued that issuing a public statement would add fuel to the fire for all those determined to see Asda punished for the ad - people who may not even shop at the supermarket - the company is failing to reassure its actual customers who were genuinely upset by the ad that it never intended to offend them.

As Asda stays mute on social media about the issue, the “sexist” accusations are snowballing as debate about the continues to circulate - the row has even been reported by news organisations in Australia and the US.

Asda needs to take ownership of the problem quickly because its reputation is on the line. It needs to put a public face to its statement and discuss the steps it is taking to put things right.

When LinkedIn took more than 12 hours to tell users it had been hacked earlier this year, its brand reputation suffered as a result, while O2’s quick and on-brand response to inform customers about a network outage led to some customers calling for its social media team to get a promotion. Asda should take note and reach out to its customers to let them know it has heard them and to explain its actions - even if the matter is arguably more trivial than the potential compromise of user data.

Whether the ad is sexist or not is still up to debate, but there’s no sensible argument for Asda seemingly attempting to ignore the issue in the hope it will go away quietly - especially when groups as vocal as Fathers4Justice are weighing in.

Readers' comments (15)

  • The fact is, this is just one of a massive majority of ads that depict men as objects of ridicule, useless and incapable, "football loving" morons, whereas women are treated like they are far more intelligent and also that they alone can take care of children. The few times men are seen in any kind of positive light is as a sex symbol.

    I dare you to study an advert break and record the roles that men play in every ad. I can almost guarantee less than a 10% positive role model. These ads are no less sexist than those of the 70's towards women. Many like the ASDA advert, are also sexist and stereotyping women as well.

    Don't kid yourselves this is just about ASDA, it is the whole advertising and marketing industry.

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  • hedley lamarr nailed it. perception management; thy name is advertising.

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  • Increasingly annoyed by the constant male bashing but for me the main problem with this ad is the messages it sends to the next generation.Just how many of those Mums giving this ad a big thumbs up want their Sons growing up like this and their Daughters being down trodden.

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  • P&G's summer campaign of 'Proud of Mum's' is fine then - it is saying the same message!

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  • "The ad has received more than 23,000 likes on its Facebook page and attracted comments such as “At last! An advert that’s REAL!” and “Did Asda have a hidden camera at my house last year!!!! So bloody true!!”."

    Does that not answer the question of why they haven't issued a response via social media?

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  • About 80% of asda shoppers are women, the advert is just asda creeping around 80% of its customers so they think asda is on my side. Its a marketing trick by a dodgy american owned company who think all brits are stupid.

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  • This whole season brings out the worst of stereotypical adverts. "Mum's making the festive dinner. Dad's trying on his new socks. Uncle Jim has fallen asleep. Grandma Mable is drunk on the sherry. Mum's going to put her feet up to watch some hunks in some film that ladies like and eat chocolates later."

    It's just mind numbing, stereotypical tedium.

    As to "Twitter users are debating", that's a bit like saying monkeys are having an election debate in the zoo.

    The author of this article is on another one of her "Argh, social media is in chaos... do something...argh..." If you think Asda is going to take some public action you are deluded. "It's as if nothing happened". EXACTLY! Why should they take some action of a small number of complaints? Indeed any sort of acknowledgement will give validity to these flash in the pans “outrages”.

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  • For gods sake, I see nothing wrong in this ad and I`m a bloke!!!! I think FFJ are just looking for things to get their members to have a go! Just get a grip, this ad is typical of todays modern living, the women DO do everything around the home

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  • Fantastic advert very comical, is there not more important things in life to worry about. Well done Asda

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  • I'm a single mum and am shocked by your advert I have a few friend who are single dads and bend over backwards for their children your advert is wrong on so many levels.. Making out dads are useless and don't help!! When so many do more than us women! And why aim at whole families we live in a generation where there are more single parent families than ever! Get it off the tv and come back with a better one next year pls..

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