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Headline

Virgin Atlantic offers alternative to 'bland and beige'

Comment

I agree with Tony - it's important that the customer experience lives up to the message being advertised. It's all well and good having a great brand campaign, but if it doesn't filter down to what the customer experiences then your going to end up with a lot of dissatisfied customers. For me, getting the Customer Service experience right first is the most important thing, before splashing out on a fancy ad campaign.

Posted date

Thu, 3 Jan 2013

Posted time

12:01 pm

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