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Headline

Nike's decision to bring social media in-house is a sign of things to come

Comment

Although getting all interactions in one place to enrich the customer experience is good, there will be 2-speed access to customer information that will pit internal teams against agency and sourcing subject matter experts (SME). The challenge is to provide solid customer platform to work off.

Posted date

Fri, 4 Jan 2013

Posted time

1:06 pm

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