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Nagging doubts over crisis management

Ha ha! Vintage and excellent Chateau Ritson. And I agree with @swemeatballs78 (presumably with no horsemeat?) that the supermarkets should be doing more for their affected customers and using the CRM systems is a great idea. But if you look how long it took CEOs like Justin King to face the cameras about it then you realise just how poor the PR advice was to them. Counter this with Sir Michael Bishop's brilliant handling of the British Midland Kegworth air disaster in 1989 and you realise how cynical, vain and self-conscious many of the CEOs of today are.

Wed, 20 Feb 2013

3:00 pm