Bank continues recuperation in wake of financial problems and staff scandals.
Payment firm developing customer relationship tool for sports and leisure brands.
She will lead workspace provider’s global marketing efforts.
Move an attempt to “reconnect with heritage” in Scotland.
Barclays unveils next phase of its ‘Thank You’ campaign.
FCA warns firms to seriously consider dropping social media if character limitations present compliance issues.
Transparency and trust are top of people’s priority list for customer service.
Customer service is not improving across financial services, telecoms and retail despite considerable investment.
An exclusive report by VisualDNA shows that Brits are more downhearted about their future and are three times more likely to be careful spenders compared to the US.
The number of people using price comparison sites for car insurance has risen significantly over the past year.
The 40-year veteran of business talks about common sense marketing, using a blend of art and science and why staying at IBM for 30 years was a good thing.