marketing channel trends
Specialist consultants are gaining ground on agencies as marketers’ first port of call for business advice, according to new research.
Marketers are spotting a correlation between ‘owned media’ and traditional paid-for formats and consumers are viewing content positively.
Brands could be missing out on big sales opportunities by failing to take advantage of key cultural events throughout the year, new research suggests.
Professor Byron Sharp argues that reach not frequency grows brands, yet digital means are encouraging greater loyalty finds new research.
Apple retains its title as the UK’s top storytelling brand, while supermarkets take a tumble.
Transparency and trust are top of people’s priority list for customer service.
New research reveals that more consumers want personalised content, but still have privacy concerns.
Shoppers regard supermarket own-label products on a par and sometimes as better than branded equivalents – but not in every category, a study finds.
Is your brand a superstar, a rising star, a settled great or is it formerly glorious?
If ‘brainstorm’ sessions are the limit of your company’s creative culture, it could be missing out on the untapped potential of its workforce.
Customer service is not improving across financial services, telecoms and retail despite considerable investment.
Next year’s EU changes to opt-in requirements for data gathering could hit brands hard, finds exclusive research.